The Corona Protocol for Tourist Accommodations in Greece
- 10 May, 2020
Here is the Corona Protocol for the hotel units, and the rules that will apply as soon as they open. These are the health protocols that enter the tourism market, as suggested by the National Public Health Organization in consultation with the Ministry of Tourism and which are currently being processed by the associations of tourism companies.What is provided for hotels
The specifications for the reopening of tourist accommodations apply to all accommodations regardless of technical and operational specifications, classification, type, or duration of operation. Each tourist accommodation must compile a protocol according to the instructions of the Ministry of Tourism.
It is noted that the all-year operation units will be able to open from 1st June, while the seasonal hotels in July, 2020.
According to the action plan, the administration / management of the tourist accommodation needs to appoint a health officer for each accommodation who is responsible for each individual department while the staff will be trained in compliance with the protocol, that will comply with the recommendations of EODY [Hellenic National Public Health Organization] and will be revised according to the developments.For hotel employees, the following rules are provided:
- Education of all staff in the protocols of hygiene and management of Corona
- Each staff member must strictly adhere to the basic protection measures against COVID-19 recommended by WHO and EODY: observance of hand hygiene, physical distance from customers and other staff, avoidance of facial touches and general personal and respiratory hygiene [coughing and sneezing]
- The tourist accommodation must provide each member of the staff with adequate personal protective equipment
- It is recommended that staff stay at home and seek medical attention if they experience symptoms related to the disease, notifying the health care provider of the accommodation
- It is recommended to exclude from work any person with symptoms, and only return to work if the laboratory test is negative
- It is recommended that staff staying in the accommodation be provided with single rooms
- It is recommended that staff be thermometered every morning as part of their individual responsibility. Careful monitoring of staff may follow depending on the epidemiological picture of the local community / area
- If a staff member comes in contact with a case, he must immediately report it to the health officer of the accommodation and be removed from work
Also, for the purposes of public health protection actions, the accommodation management must keep a record of the staff members and all the people who stayed at the hotel so that it is possible to communicate with the close contacts of any COVID-19 victim, which may be identified in retrospect.
It is recommended to update the website of the tourist accommodation with a special section about COVID-19, in which you will post the measures and the new policy of the accommodation for taking increased hygiene measures, changes in operating hours of common areas, modification of check-in / check-out duration. Respectively, you can follow the information with the available means inside the accommodation (eg in public TVs, in room TVs, marking before entering the individual public areas and printed information in the reception).The measures at the reception
- The staff will take hygiene measures (hand washing), keep a distance of at least one meter from the customers (avoid handshakes, etc.) and follow hygiene rules (in case of cough or sneezing)
- It is recommended to avoid employing in the reception people belonging to the vulnerable groups of the population [above 60 years old and/ or with underlying diseases].
- When requested, there needs to be the possibility: a) to inform visitors about the policy of the accommodation and the measures it has taken to deal with any incidents, b) to provide useful information about health providers, pharmacies, etc. in the area and / or within the accommodation and c ) provision of personal protective equipment [masks and disinfectant].
- It is recommended to provide information leaflets with basic health instructions translated into English, French and German. In addition, the provision of these instructions through the development of an application on mobile phones.
- Immediately available contact details of health providers, public and private hospitals and pharmacies
- Special equipment (medical kit) for the occurrence of an incident, such as gloves and disposable masks, antimicrobial cleaning wipes, apron, long-sleeved robe.
- Following customers in a discreet way for early diagnosis of an incident.
- Use plexiglass in the reception (placement of polycarbonate material) for the case of tourist accommodations with 60 beds and above
- Disinfective handgel for use by the customer
- Addition of floor marking at a distance of two meters from the desk where the customer will stand
-Development of alternatives of paper check-in (such as check-in by mobile phone, use of tablets that can be disinfected after each use, installation of POS terminals [PIN machines] at a point close to the customer, exclusive use of bank and credit cards for payment)
- Avoiding overcrowding during check-in / check-out - keeping distance
- Disinfection of key cards - their placement in a special container for disinfection
- Extension of check-out and check-in between stays
- Examination of check-in capability in an open space
- Prohibition of entry to the accommodation to non-residentsFloor services (cleaning, disinfection, housekeeping), rooms and common areas
- Strengthening sanitary services in all public areas and especially of "high risk" objects (eg knobs, elevator knob)
- Avoiding to use elevators by a specific number of people depending on the size of the cabin.
- Thorough cleaning and very good room ventilation during the hours between stays.
- Checking the proper operation of dishwashers and washing machines (in terms of temperature used and dosage of detergents)
- Adequate personnel equipment (gloves, masks, robe, closed shoes)
- Cleaning personnel are advised to use a simple surgical mask (in case of non-availability of a surgical mask, the use of canvas is recommended), gloves and a disposable waterproof robe. As long as they work, the cleaning staff should not touch their mouth, nose or eyes with the hands, not smoke nor eat.
- Do not clean the room frequently during the stay (avoid contact of cleaning workers with possibly infected people and further transmission).
- Removal of daily change of clothing and towels, in the evening preparation only at the request of the customer.
- Removal of decorative objects (pillows, bedding)
- Removal of shared objects of multiple use such as menus, magazines, etc.
- Removal of coffee machines, kettles, coffee packaging, tea and all mini bar products
- Putting a disposable cover on the TV and air conditioner controls
- Fabric surfaces (eg furniture upholstery) should be cleaned with a steam appliance (temperature > 70 deg C).
- Opening of doors and windows for natural ventilation of the room, daily.
- Signing when and how the room was cleaned
- Putting individual antiseptic fluids in each room or a antiseptics dispenserThis is how hotel restaurants will operate
The operation of the restaurants and bars will be done in accordance with the current legal framework. Recommended:
- Systematic observance of hygiene rules by the staff
- Disinfection of hands at the entrance and exit of each space (dispenser)
- Washing of handkerchiefs, tablecloths and a set of cutlery even those that have not been used, alternatively using packaged cutlery and disposable tablecloths, packaged food in individual portions, where possible
- Arrangement of tables in the area for a specific number of people / square - excluding families. Distance greater than 1.5 "back to back" of the chairs. Customers sit facing each other at a distance of 1.5m.
- Extension of time that restaurants are open for the rotating attendance of visitors
- Emphasis and prompting for room service at no extra charge
- The staff of the room service to keep their distance and use personal protective equipment
- During the consumption of drinks in the bars, only packaged individual accompaniments are provided
- The buffet function is not recommended and the serving of meals is recommended.Children's leisure facilities
In indoor and outdoor playgrounds, as well as in closed clubs (kids clubs) the new rules are as follows:
- Operation of recreational areas for children in accordance with the current legal framework
- If they are open, clean and disinfect areas based on protocol
- Examination check of their operation as appropriate
- Precaution of limiting the number of children in external structures of playgrounds
- Monitoring children for any symptomsPersonal care services, spas and shared facilities
- Putting antiseptic solutions for dry hand disinfection in all common areas (eg reception spa, hairdresser, shared WC)
- Applying plexiglass at the reception of the spa and the salon
- Use of protective equipment (simple surgical mask and gloves)
- Avoiding overcrowding in shared facilities
- Guidance to tenants to avoid the use of shared facilities in case they feel sickDistances at the pools
- The layout of the seats (sunbeds, chairs, poufs, sun loungers, etc.) should be such that the distance between the extreme points of the seats of two people in two different umbrellas or two people living in a different room, be at least 2 meters in each direction.
- Addition of towels that will cover the entire surface and disinfection of each deck chair after each use.
- Place a special disposable fabric on the sun lounger before placing the towel
- Strict definition of the number of bathers: the maximum total number of people entering the pool at any given time should not be greater than the calculated rate, based on the rate of recirculation or renewal of the water in the pool during the following period, as follows:
a) In case of a swimming pool with continuous chlorination of the circulating water of the pool: ratio of 500 L / h per pool.
b) In case of a water cooling tank with continuous chlorination of the recirculating water of the tank: ratio 1200 L / h per pool.
c) In case of a swimming pool or water storage tank with renewal of water from a safe natural source, not subject to chlorination: ratio 2000 L / h per swimmer.
In any case, the maximum total number of people entering the pool at any given time will not be greater than one bather per 2.5 m2 of water surface.
- In indoor swimming pools: 2 people per 20 sq.m.
- Continuous renewal of the water recirculation system at a rate that ensures its complete renewal in the time allotted according to the corresponding size of the swimming pool / recreational water installation. Maintaining the maximum time of complete water renewal.
- It is recommended to separate bathers through a program clock or if possible through separate facilities for swimming and serving vulnerable groups. In the case of separate facilities, the facilities serving the vulnerable groups must have specific staff, which will serve only those facilities. The waiters (as well as other staff who come in contact with the visitors) in the area with the vulnerable guests should wear masks and apply hand hygiene after serving each customer. There should be separate toilets and showers for the vulnerable groups and the rest of the visitors.
It is noted that the above directives also apply to sunbeds at the beach
.Venues within accommodation (conference rooms, reception areas, etc.)
- Reduction of capacity by half
- Use of protective equipment by staff
- Increased cleanliness and disinfection of the area after each event
- Disinfection of hands at the entrance and exit of the areaCommon areas (open and closed)
Common areas include lobby, seating, outdoor seating and tables (including decks around swimming pools)
- Signing to remind customers to keep their distance - apply measures such as floor tapes, cones or other means to keep their distance
- Installation of antiseptic solutions for dry hand antiseptic cleaning in all common areas
- Moving furniture to avoid overcrowding in public areas (4 people / 10 sqm)
- Possibly self-service parking instead of valet service. If the valet parking service remains, protective equipment for the valet (simple surgical mask and gloves).
- Examination of the suspension of operation of computer business desks, alternatively, the availability of access to wifi and printing services or other business services through connection from a personal device of the customer is recommended.
- Limit overcrowding in toilets
- In the toilets, it is recommended with an information marking to the users to empty the basins of the shared toilets with the lid closed. In this way, the restriction of airborne transmission through the toilet at the time of evacuation is sought.Customer transfer services
- The driver avoids handshakes
- The driver must ensure the natural ventilation of the vehicle
- Move customers only with private transfers
- Vehicles up to 5 seats, transport of one passenger, plus the driver. Exceptionally, the transport of a second passenger is allowed, provided that he is an escort of a person in need of assistance.
- Vehicles of 6 or 7 seats, transport of 2 passengers, plus the driver
- Vehicles of 8 or 9 seats, transport of 3 passengers, plus the driver
- It is permissible to exceed the passenger limit, as long as only parents with their minor children are in the vehicle in addition to the driver.
- The use of a non-medical protective mask, both by the passengers and by the driver, is mandatory
- In club cars, the use of protective equipment (simple surgical mask, gloves) for the driverTour bus directives
- Installation of polycarbonate material (plexiglass) for the driver
- Use of protective equipment (simple surgical mask, gloves) for the driver
- Antiseptics at the entrance
- Also enter from the front and exit from the back so that passengers do not cross each other
- Reduce capacity by half
- Very good cleaning and disinfection after each transfer
- Use of a mask for all passengers on vehiclesFor tourist vehicles / hire cars:
- Each vehicle must be left in an empty position in all directions and all occupants must wear a mask throughout the journey
- This limit will be valid until 15 June, 2020, where the implementation of the measure and the epidemiological situation will be reassessed and possibly revised
Each vehicle rental company must develop a written plan for the management of a suspected COVID-19 incident, which will describe the following:
a) the symptoms that characterize a person as a suspected case of COVID-19 infection (sudden onset of the disease, with at least one of the following symptoms: cough, fever, shortness of breath),
b) the communication plan and information of the competent authority in the nearest station regarding the suspicious case,
c) the process of temporarily isolating a person who is considered a suspected case of COVID-19 until he or she is safely transported for a medical diagnosis (providing natural ventilation, placing a surgical mask on the person with symptoms, handkerchiefs, plastic bags and a garbage bag and hand sanitizer containing 70% alcohol),
d) use of a surgical mask, goggles, and gloves by anyone who cares for the patient (used protective equipment should be discarded in a bag and in no case reused, and after disposing of protective equipment hands should be thoroughly washed with water and soap),
e) Ventilation of the vehicle and cleaning and disinfection of surfaces and objects after removal of the patient with a solution of chlorine 0.1% (4 teaspoons of chlorine content 5% per 1 liter of water) or ethyl alcohol 70% with a contact time of 10 minutes (cleaning materials should either be discarded or washed at 90° C before reuse)
f) the reporting procedure to the competent authority of the suspected COVID-19 case
It is recommended to thoroughly and completely disinfect vehicles after the end of the rental. Antiseptic cleaning of surfaces and points of frequent contact inside vehicles (mainly handles, handrails and seats) is recommended after the end of each rental.
Rental vehicles must be washed and disinfected between their uses by different customers.
From: https://www.capital.gr/epixeiriseis/345 ... xenodoxeia